Policy
  • We accept tops to be returned for store credit. Bottoms and/or one pieces will not be accepted due to hygiene concerns unless the item is faulty. (Please see 'faulty items' below).
  • Please email sales@sakoniswim.com with your order number, the reason for return, full name and email address you utilised to place your order if you wish to exchange an item.
  • All returns must be post stamped within 14 days of receiving your order.
  • Store credit will be issued within 5 days of receiving your return and can be used to purchase another size/item by placing another order online.
  • Store credit will last 3 months from date of issue.
  • Refunds will only be offered in the event of a manufacturing fault, when the item cannot be replaced or mended. PLEASE NOTE: all of our pieces are thoroughly checked before posting, however mistakes happen and some things may slip through.
  • Items purchased on sale cannot be returned for store credit unless of a manufacturing fault; sale items include any items purchased with a promotional discount code.
  • Sakoni Swim is not responsible for the cost of return shipping.
Faulty Items
  • Please email sales@sakoniswim.com within 7 days of delivery so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. We will require the item to be returned within 7 days from the date of shipment.
  • Please do not use any faulty items. Items must be in original condition and must not have been worn, altered or washed. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund or store credit will be issued.
Cancelling an Order
  • Orders can only be cancelled if it has not been processed. Cancelled orders will be issued store credit. If you wish to cancel only one item our of your order and have the rest shipped, store credit will be granted for the cost of that item.
  • To cancel an order, or a portion of an order please email sales@sakoniswim.com with your order number, items you wish to cancel (if you are cancelling an entire order, simply write 'entire order'), your name and email address you utilised to place the original order.

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